Canadian Federal Forum

Powering the Future of Digital Government


08, June, 2021 | 11:00 AM to 1:30 PM (EST)

08, June, 2021

No Travel Needed

Breakout Sessions

Learn & Network

About Event

Government agencies are faced with the rising demand for consumer-like services and the need to do more with less across all parts of the government—from IT service management, HR, citizen service, security, and beyond.

Register today for the ServiceNow Canadian Federal Forum to see how leaders in the Canadian Federal government are rising to the challenge. Learn how, with one platform, agencies can modernize IT processes, empower their workforce to deliver an excellent citizen experience and make work flow securely - today and into the future.

To get the most out of the event, join us for the opening keynote with Dave Wright, CIO, ServiceNow as we discuss efforts to partner towards a people-centric, efficient and resilient government. You’ll learn how to create consistent service delivery through advanced workflows, process automation, and platform-level visibility into operations and assets —driving digital transformation in government services. In addition, you can join lively discussions with other attendees, ServiceNow experts and partners in 1-1 or in small group chats.

Through our visionary keynote, customer interviews and on-demand sessions, as we will explore how to:

  • Transform the next generation of employee experience to create a connected and engaging workforce
  • Deliver on the vision of OneGC with connected agency operations for citizen experience
  • Transform the IT service experience
  • Accelerate digitization by creating new workflow apps
  • Navigate a safer return to the workplace

Event Schedule

11:00am-11:05am EST

Welcome Address

Marcus LeCuyerVP Sales, Canada

11:05am-11:20am EST

The Future of Digital Government

Hear from Dave Wright, Chief Innovation Officer, ServiceNow on how the vision of the ‘government of one’ digital experience can become a reality by connecting people, systems and data - unlocking the future of digital government.

Dave WrightChief Innovation Officer, ServiceNow

11:20am-11:35pm EST

Next Generation Employee Experience

Join Bob Osborn, Chief Technology Officer, Global Governments, ServiceNow discuss how to transform the next generation of employee experience to create a connected and engaging workforce.

Bob Osborn Chief Technology Officer, Global Governments, ServiceNow 


11:35am-11:50pm EST

Spotlight: Enterprise Modernization at the House of Commons

Digitizing processes across a complex organization is difficult as it is, without the pressure of a crisis, join Soufiane Ben Moussa, Chief Technology Officer, House of Commons to hear about their Enterprise Modernization journey and see how they rose to the challenge.

Soufiane Ben MoussaChief Technology Officer, House of Commons

Bob Osborn,  Chief Technology Officer, Global Governments, ServiceNow 

11:50am- 12:10pm EST

Networking Break 20 minutes

12:10pm- 12:30pm EST

Digital Citizen Experience

Canadians not only rely on access to the government for variety of services but citizen expectations in today’s digitized world are also high. They want to be able to interact, engage, and transact with their government, just as they would with consumer brands - anytime, anywhere, from any device. Hear from Jonathan Alboum, CTO, Federal Government, as he shares insights on how digitization can help serve and deliver better citizen experiences.

Jonathan Alboum, Chief Technology Officer, US Federal, ServiceNow

12:30pm-1:00pm EST

Shared Services Canada Digital Transformation Fireside

Join Matt Davies, Chief Technology Officer, Shared Services Canada as he to discusses how Shared Services Canada is moving forward with digital transformation, leveraging technology to deliver on rapidly changing citizen needs and expectations and enabling innovation.

Matt Davies, Chief Technology Officer, Shared Services Canada

Jonathan Alboum, Chief Technology Officer, US Federal, ServiceNow

1:00pm-1:25pm EST

Women in Leadership in Canadian Public Sector

Join us as Laura Clayton McDonnell, SVP Sales, Enterprise East, Canada, and LATAM, ServiceNow leads a candid and compelling conversation with female trailblazers in the Women in leadership in Public Sector panel as they discuss gaps, barriers and the drivers of change within departments.

Moderator: Laura Clayton McDonnell, SVP Sales, Enterprise East, Canada, and Latin America, ServiceNow


Christiana Cavazzoni, Associate Assistant Deputy Minister, Department of National Defence

Michelle Mascoll, Executive Director for Public Services and Procurement Canada

Vidya ShankarNarayan, Assistant Deputy Minister & CIO, Agriculture and Agri-Food Canada

1:25pm-1:30pm EST

Closing Remarks

Marcus LeCuyerVP Sales, Canada

 Watch Anytime

On-Demand Sessions

Deliver Digital Services with the Platform for IT
Brian Crosby, Senior Manager, Solution Consulting
Fueling Innovation in the Public Sector with Low-Code

Greg Aldana, Senior Director, Solution Consulting

The New Management Agenda:
Safe Return to Workplaces
Kevin Brooks,  Principal Digital Strategist, U.S. Dept of Defense and Intel Community
Security Operations challenges in 2021

Karl Klaessig, Director of Product Marketing, Security Operations

Operationalize Risk and Resilience Management in Real Time

Barbara Kay, Head of Risk & Security Product Marketing

Kevin Bernard, Senior Director, Office of Innovation

David Perodin, Office of the CISO, Federal

Gold Sponsors

Silver Sponsors

Canadian Federal Forum

08, June, 2021 | 11:00 AM to 1:30 PM (EST)

Frequently Asked Questions

  • Attend the LIVE keynote sessions and watch the pre-recorded content
  • Interact with peers, leaders in the Canadian government and ServiceNow experts with 1-1 chats
  • Visit booths, and interact on the live networking area
  • Have access to exclusive online content for 30 days after the event
Yes, you will need to complete the registration form to enjoy all the Canadian Federal Forum features. Once completed, you will receive a confirmation email with login details.
NO. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.